We currently accept payments via Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.

Only one promotional code can be used per order. Please check that your offer is still valid. If your code still doesn't work, contact us and we'll be happy to help.

First, check your junk mail or spam folder. If you still can't find the email, check if the payment has been debited from your account. If you have been charged, contact us so we can verify your order. If no payment has been made, it's possible your order wasn't completed.

Contact us as soon as possible. If your order hasn't shipped yet, we may be able to cancel it. Once the order has shipped, it unfortunately cannot be canceled.

It is generally not possible to modify an order once it has been placed. Contact us as soon as possible and, if your order has not yet been shipped, we will do our best to assist you.

Contact us as soon as possible. If your order hasn't shipped yet, we may be able to change the delivery address. Once the order has shipped, we may no longer be able to make any changes.

Please visit our Delivery & Returns page for our current delivery times. If you require any further information regarding your order or delivery destination, please do not hesitate to contact us.

Shipping costs vary depending on your destination. Please see our Delivery Policy for details of our current shipping rates.

Yes. We currently offer online delivery to France and Mayotte. If you are based in another country, please contact us and we can prepare you with a personalized delivery quote. You can also visit our Stockists page to find out where to buy Nouringa products internationally.

Currently, our products are shipped from France and Mayotte. Therefore, you do not have to pay any customs duties or import taxes for these countries.

If a product is missing, damaged or incorrect, contact us as soon as possible so we will help resolve the issue.You can also visit our Delivery & Returns page for more information on returns and refunds.

Please see our Returns Policy for full information regarding returns, exchanges and refunds.

We do not currently offer free samples, but we do offer a money-back guarantee for your first purchase so you can discover our products with confidence.

Yes. You will find all our contact methods on our Contact page.